GLIDER MONITORING
TERMS AND CONDITIONS
Last updated: 16 June 2026
These Terms and Conditions (the “Terms”) govern access to and use of the Glider Monitoring service and related tools provided by Hexens Cyber Security Ltd., a company incorporated in the British Virgin Islands (company no. 2106778) (“Hexens”, “we”, “us”). By creating an account, subscribing to a plan, or otherwise accessing or using the Service, you (“Customer”, “you”) agree to these Terms. If you accept these Terms on behalf of a company or other entity, you represent that you have authority to bind that entity, and “you” means that entity.
Where you and Hexens have signed an order form, subscription agreement, or other written agreement for the Service (an “Order”), that Order prevails over these Terms to the extent of any conflict. Otherwise, these Terms are the entire agreement for your use of the Service. These Terms apply to all plans.
1. The Service
1.1 Glider Monitoring is a continuous monitoring and alerting service for smart contracts and related on-chain addresses, powered by Hexens’ Glider engine and associated detection sources, detectors, and risk databases (together, the “Service”). Depending on the plan, the Service may include monitoring workspaces, vulnerability and exploit monitoring, dependency and token risk analysis, the community attack knowledge base and query database, alerting, API access, and access to the Glider IDE.
1.2 The Service is provided on a subscription basis. The features, modules, limits, and service levels available to you depend on the plan you select on the website or set out in your Order, and may differ between plans.
1.3 The Service is a detection-and-alerting aid. It does not block, intercept, reverse, or prevent transactions or attacks, and is not a substitute for your own security program, audits, monitoring, and incident response. Hexens may add, modify, or discontinue features of the Service from time to time.
1.4 Hexens does not guarantee that the Service will operate continuously, uninterrupted, error-free, or without delay. Maintenance, upgrades, security measures, failures of third-party infrastructure, blockchain networks, or other factors may affect availability or performance.
2. Accounts and Registration
2.1 To use the Service you must register an account through the website and provide accurate and complete information. You are responsible for safeguarding your account credentials and API keys, where such are provided, and for all activity under your account.
2.2 You may authorize individual users within your organization to access the account and remain responsible for their compliance with these Terms depending on subscription plan. You shall promptly notify Hexens of any unauthorized use of your account.
2.3 You represent that you are not, and are not acting for, any person subject to sanctions administered by the United States, the United Kingdom, the European Union, or other applicable authorities, and that you will not use the Service in violation of applicable export, sanctions, or anti-money-laundering laws.
2.4 The Service is offered solely to businesses and other organizations, and to individuals acting on behalf of, and within the scope of their authority for, such a business or organization. The Service is not offered to, or intended for, consumers or any individual acting in a personal, family, or household capacity. By registering for or using the Service, you represent that you are acting on behalf of a business or organization and not as a consumer.
3. Plans, Subscriptions and Fees
3.1 Subscriptions, including their term, scope, and renewal, are as described at sign-up on the website or in your Order. Unless stated otherwise, subscriptions renew automatically for successive periods of equal length unless cancelled in accordance with these Terms or the applicable plan.
3.2 Fees, billing frequency, and any usage-based charges are as presented at sign-up or set out in your Order. Fees are exclusive of taxes and, except as expressly stated, are non-refundable. Overdue amounts may accrue interest and, after notice, result in suspension.
3.3 Hexens may change its plans, features, and pricing for future subscription periods. Such changes do not affect the fees agreed for your then-current term.
3.4 Plan-specific parameters, limits, and definitions, including any limit based on the total value locked (TVL) of Subscribed Addresses and the method by which TVL is measured, together with usage policies, documentation, and operational notices that Hexens publishes on the website or within the Service, form part of these Terms. Hexens may update this published material from time to time. A change that materially reduces the Service or increases your obligations during a paid term takes effect on your next renewal, except where a change is required for security, legal, or third-party-provider reasons. The core terms in Sections 8, 9, 12, 13 and 16 may be changed only in accordance with Section 17.
4. Smart Contracts You Monitor; Customer Content
4.1 You designate the smart contracts and on-chain addresses to be monitored, together with your configurations, workspace settings, and other materials you submit (“Customer Content”). You grant Hexens a non-exclusive, worldwide licence to host, process, and use Customer Content to provide and support the Service.
4.2 You represent that you have the rights necessary to submit Customer Content and to have it processed by the Service. On-chain data is generally public; you are responsible for ensuring that your submission and monitoring of any address is lawful.
4.3 Hexens may collect and use technical, usage, and performance data, and may use data derived from operation of the Service in aggregated or de-identified form, to operate, secure, analyze, and improve the Service and Hexens’ detection capabilities. Hexens will not publicly identify you as the source of such data without your consent.
4.4 Hexens will maintain administrative, technical, and organizational measures reasonably designed to protect the security, confidentiality, and integrity of Customer Content and the Service. Details regarding Hexens' security practices may be described in separate documentation, policies, or customer-facing materials made available from time to time.
4.5 Hexens may use affiliates and third-party service providers in connection with the provision, operation, support, hosting, security, and improvement of the Service. Information regarding such providers may be made available in Hexens' Privacy Policy, Data Processing Addendum, or other customer-facing documentation.
5. Alerts and Notification Destinations
5.1 The Service generates alerts, including notifications of detected exploits or hacks and results of monitoring your smart contracts, which may be reported as a “Clear Run” (no vulnerability identified by the Service at that time) or a “Hit” (the Service considers a monitored contract potentially vulnerable).
5.2 You designate one or more notification destinations to receive alerts, such as a Telegram handle or channel. Hexens may make additional destinations available over time (for example, Slack). You are responsible for designating valid destinations, keeping them current and secure, and complying with the terms of the third-party platforms you choose.
5.3 Alerts are delivered through third-party platforms outside Hexens’ control. Hexens does not guarantee that alerts will be delivered, timely, uninterrupted, or received, and is not liable for delays or failures caused by those platforms or by destinations you have not kept current. A “Clear Run” is not a representation that a contract is secure, and a “Hit” is an indication only: see Section 9.
5.4 Alerts, logs, reports, query results, monitoring records, and other outputs generated by the Service are provided for informational purposes only. Such outputs may be incomplete, delayed, inaccurate, or unavailable and should not be relied upon as the sole basis for operational, legal, regulatory, accounting, compliance, evidentiary, or security decisions. Customer remains responsible for independently verifying any information generated by the Service.
6. Glider IDE and Queries
6.1 Certain plans provide access to the Glider IDE, which lets you author and run detection queries (“Queries”) against code and on-chain data using the Glider engine.
6.2 As between you and Hexens, you retain ownership of the original Queries you author. You grant Hexens a perpetual, irrevocable, worldwide, royalty-free, sublicensable licence to host, store, reproduce, modify, create derivative works from, and otherwise use your Queries and the results of running them, in order to operate, provide, secure, and improve the Service and the Glider engine, including to develop and enhance detectors, the query database, and the community attack knowledge base for the benefit of Hexens and its users. Hexens may retain and continue to use Queries and such results after termination.
6.3 Hexens will not publicly attribute Queries to you, or publish your confidential business information or non-public smart contract source code, without your consent. You must not submit through the IDE any code, data, or Query that you do not have the right to submit, or that contains the confidential information of a third party without authorization.
6.4 Hexens does not warrant any result produced by the IDE or by any Query, and Section 9 applies to all such results.
7. Acceptable Use
7.1 You will not, and will not permit others to: (a) copy, modify, reverse engineer, decompile, or attempt to derive the source code of the Service or the Glider engine, except to the extent this restriction is prohibited by law; (b) resell, sublicense, or provide the Service to third parties except as expressly permitted; (c) scrape, bulk-export, or systematically extract the query database, knowledge base, or other Service content; (d) circumvent usage limits, access controls, or security measures; (e) use the Service to build a competing product; (f) use the Service to attack, exploit, or gain unauthorized access to any system, or for any unlawful purpose; or (g) upload malicious code that interfere with the integrity or performance of the Service.
7.2 API access, where provided, is subject to the limits and documentation Hexens makes available. Hexens may rate-limit, throttle, or suspend access that exceeds those limits or threatens the stability or security of the Service.
8. Intellectual Property
8.1 The Service, the Glider engine, detectors, the query database, the community attack knowledge base, documentation, and all related intellectual property are and remain the exclusive property of Hexens and its licensors. Except for the limited rights expressly granted, no rights are granted to you.
8.2 Subject to these Terms and payment of applicable fees, Hexens grants you a non-exclusive, non-transferable, revocable licence to access and use the Service during your subscription for your internal business purposes.
8.3 If you provide feedback or suggestions, Hexens may use them without restriction or obligation to you. “Hexens” and “Glider”, and related names and logos, are marks of Hexens and may not be used without prior written consent.
8.4 Despite Section 8.3, each party grants the other a limited, non-exclusive, non-transferable, revocable, royalty-free licence to use the other party's name, logo, and trademarks (the "Marks") solely to identify the parties' relationship for public relations and marketing purposes, including in customer or vendor lists, on the parties' websites, and in marketing materials and case studies. Each party will use the other's Marks only in accordance with any brand or trademark guidelines the owner makes available, will not alter the Marks or use them in a misleading or disparaging manner, and will, on the owner's reasonable request, promptly correct or stop a particular use within ten (10) days. Any press release or public announcement that names or quotes the other party requires that party's prior written approval. All goodwill arising from use of a party's Marks inures to that party, which reserves all rights not expressly granted. Either party may terminate the licence in this Section on written notice, after which the other party will cease new uses of the Marks within a reasonable period.
9. No Detection Guarantee; Not an Audit
9.1 The Service is a monitoring and alerting aid based on automated analysis and available data. It does not, and cannot, detect all vulnerabilities, exploits, attacks, or risks, and may produce false positives or false negatives.
9.2 The Service is not a security audit, certification, assurance, or guarantee, and no result constitutes advice that any contract is secure or fit for any purpose. A “Clear Run” means only that the Service did not identify a vulnerability at that time; a “Hit” is an indication that warrants your own investigation. You remain solely responsible for the security of your systems and smart contracts, including obtaining independent audits and maintaining your own monitoring and incident response.
9.3 Hexens has no liability for any vulnerability, exploit, loss, or damage that the Service does not detect, does not detect in time, or detects without preventing.
10. Third-Party Services
10.1 The Service relies on third-party data sources, blockchain networks, infrastructure, and communication platforms. Hexens does not control and is not responsible for those services, and their availability, accuracy, and terms are outside Hexens’ control. Your use of third-party services is governed by their own terms.
10.2 Hexens may make available beta, preview, experimental, early-access, or evaluation features ("Beta Features"). Beta Features may be incomplete, contain errors, be subject to additional limitations, and may be modified, suspended, or discontinued at any time without notice. Unless otherwise expressly stated, Beta Features are provided on an "as is" and "as available" basis and are excluded from any service levels, warranties, support commitments, or availability obligations.
11. Confidentiality
11.1 Each party may receive confidential information of the other. The receiving party will use it only to perform under these Terms and will protect it with reasonable care. This does not apply to information that is public through no breach, independently developed, or rightfully received from a third party, or to disclosures required by law.
11.2 Vulnerability details and unpatched findings are confidential and sensitive; you will handle them accordingly and will not disclose them in a way that could facilitate an exploit.
12. Warranties and Disclaimer
12.1 Each party warrants that it has the authority to enter into these Terms.
12.2 Except as expressly stated, the Service is provided “as is” and “as available”, and Hexens disclaims all other warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement, to the maximum extent permitted by law.
13. Limitation of Liability
13.1 To the maximum extent permitted by law, neither party is liable for any indirect, incidental, special, consequential, or exemplary damages, or for lost profits, revenue, data, or goodwill, even if advised of the possibility.
13.2 To the maximum extent permitted by law, Hexens’ total aggregate liability arising out of or in connection with these Terms and the Service will not exceed the fees paid by you for the Service in the six (6) months preceding the event giving rise to the liability.
13.3 Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law.
14. Indemnification
14.1 You will indemnify and hold Hexens harmless from claims, losses, and expenses arising out of your use of the Service in breach of these Terms, your Customer Content or Queries, your violation of law or third-party rights, or your designation of notification destinations.
15. Suspension and Termination
15.1 You may stop using the Service and cancel in accordance with your plan or Order. Except as required by law or expressly provided, fees already due remain payable and pre-paid fees are non-refundable.
15.2 Hexens may suspend or terminate access for non-payment, breach of these Terms, risk to the security, performance or integrity of the Service, or as required by law, and may discontinue the Service on notice.
15.3 On termination, your right to use the Service ends, and the provisions that by their nature should survive (including Sections 4.3, 6.2, 8, 9, 11, 12, 13, 14, and 16) survive indefinitely.
15.4 Following termination or expiration of the Service, Hexens may retain Customer Content for a reasonable period for backup, security, legal, compliance, dispute-resolution, fraud-prevention, or operational purposes, after which such Customer Content may be deleted or anonymized in accordance with Hexens' applicable policies. Hexens has no obligation to retain Customer Content after termination unless otherwise required by law or agreed in writing.
16. Governing Law and Disputes
16.1 These Terms, and any dispute arising out of or in connection with them, are governed by English law.
16.2 Any such dispute will be finally resolved by arbitration under the LCIA Rules, which are deemed incorporated by reference, seated in London, before a sole arbitrator, conducted in English. Either party may seek injunctive or other interim relief from a court of competent jurisdiction to protect its intellectual property or confidential information.
17. Changes to These Terms
17.1 Hexens may update these Terms from time to time. Material changes will be notified through the website or by email or by a designated channel for alerts. Your continued use of the Service after the changes take effect constitutes acceptance; if you do not agree, you must stop using the Service.
18. General
18.1 Notices to Hexens may be sent to info@hexens.io; notices to you may be sent to the email associated with your account or posted in the Service. Hexens may give operational and account notices through the Service or by posting on the website, and such notice is effective when posted or sent.
18.2 Both Parties may assign these Terms to an affiliate or in connection with a reorganization or sale of its business or assets.
18.3 If any provision is unenforceable, the rest remains in effect, and failure to enforce a provision is not a waiver. Neither party shall be liable for any delay or failure in performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, governmental actions, sanctions, interruption of telecommunications or internet services, distributed denial-of-service attacks, failures of cloud, hosting, infrastructure, blockchain, validator, RPC, oracle, or third-party service providers, power outages, or other events beyond the affected party's reasonable control.
18.4 These Terms create no partnership, agency, or employment relationship and confer no rights on third parties. Together with any applicable Order, they are the entire agreement between the parties regarding the Service and supersede prior agreements on that subject.